Team World Vision US Store FAQs
Can I return or exchange my items?
No problem! Yes, you can. Please call or email us with your Order # at: [email protected] and 888.573.LIFE (5433) for a free return.
Can I track the item that I ordered?
Sure thing! After an order is placed, you will receive two emails:
(1) Confirmation and receipt of your order.
(2) Confirmation of shipping. In this second email you will find the tracking information for your package.
(1) Confirmation and receipt of your order.
(2) Confirmation of shipping. In this second email you will find the tracking information for your package.
I never received my order, what should I do?
After an order is placed, you will receive two emails:
(1) Confirmation and receipt of your order.
(2) Confirmation of shipping. In this second email you will find the tracking information for your package. Confirm the status of the tracking. If there is a still a problem, contact us at [email protected] or 888.573.LIFE (5433).
Where can I buy the gear that people receive for fundraising?
This gear is exclusive, created for celebrating the accomplishments of our people when they raise the funding required to provide clean water to children in need.
Where can I find a race with Team World Vision?
Find a race at teamworldvision.org/events
I received an incentive item in the mail that doesn't fit, how do I return/exchange it?
Please call 888.573.LIFE (5433) or email us at [email protected] with your name, event, and item that you need to return/exchange. Please also include your address and correct size (if applicable) for the item you need to return/exchange.